Customer Care
At Yacht Factory, we enrich every yacht owner's service experience with customer care that aim for excellent service and unconditional satisfaction.
Our dedicated customer relations managers guide clients through every step from the start of the project, creating solutions tailored to personal needs and providing informative training and consultancy services on yacht maintenance and operations to enhance their maritime experience.
Our technical team offers 24/7 uninterrupted support for emergencies, maintenance requests, or consultations, ensuring that yacht owners have a seamless, trouble-free, and enjoyable time at sea. With our personalized service approach, we maximize customer satisfaction with customized care packages tailored to the preferences of yacht owners. We enable yacht owners to actively participate in the design and construction process, allowing them to shape their yachts according to their own expectations and aesthetic preferences.
Multi-Channel Support Systems
24/7 Accessible Customer Care
Integration of Digital and Physical Access Points
Strategic Location Advantage